Taking on Design, Marketing Challenges in Student Housing
Service has become another key consideration for student housing communities. Elsewhere at CampusConnex, Erin Mahone, national director of hospitality and resident relations at Campus Life & Style (CLS), spoke about how the company partnered with Forbes Travel Guide’s global training platform to deliver the kind of customer service normally associated with luxury hotels and five-star restaurants.
CLS, part of real estate investment firm Vesper Holdings, manages 30 properties with over 18,000 beds across the country. The company pairs each member of its staff with a Forbes Travel Guide executive trainer to help ensure that residents and their parents receive a hospitality-type experience.
“Really what it’s all about is just being authentic, and those reviews start rolling in,” said Mahone.